Once your order is shipped, you will receive a shipping confirmation email with a tracking number, then entry it on the delivery company webpage to check the status.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Estimated Delivery Time: 1~4 weeks (United States/Canada/United Kingdom/EU countries) 2~5 weeks (Other countries)

Orders will be processed within 3-5 business days from the order date.

Absolutely. We value your privacy and ship as discreetly as possible. Your order will arrive in a standard brown shipping box.

Absolutely! We proudly ship to customers worldwide. Whether you're in North America, Europe, or beyond, we’ll deliver your order right to your door. Shipping costs and delivery times vary by destination.

Yes, we occasionally offer special promotions, discounts, and seasonal sales. To stay updated, sign up for our newsletter via our website or follow us on social media. You can also check our website for current offers.

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and shopPay through our secure Shopify checkout system.

We're sorry to hear that! lf your order arrives damaged, defective, or incorrect, please contact us at raulzhang@xrmould.com within 7 days of receiving your package. Include your order number and photos of the issue, and we'll work to resolve it promptly, in line with our Refund Policy.

Please contact us so we can change your email address. We can change your email address, name, and address. If you want to change the ordered product, we can also change your order. please contact us

Note: If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address. If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages